At BricksFolios Property Management, all of our residents get the #1, most-awarded resident benefits experience!

If you have upgraded or are looking to upgrade to the on-demand pest control add-on, this FAQ is for you.

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Q: What is On-Demand Pest Control?

A: On-Demand Pest Control is a fast, easy, and effective way to treat active pest infestation. We offer online claim submission for covered pests, so you can get started on getting rid of your pest problem right away. Our treatment and coordination costs are included for all covered claims, so you can rest assured that you’re getting the best possible service.

Q: Who is providing this benefit?

This benefit is powered by Pest Share, a targeted and effective pest control solution.

Q: What pests can I request service for?

A: If you have opted for this benefit at the time of your lease signing, please check the RBP addendum or section of your lease that references On-Demand Pest Control to see what pests are covered in your plan at no additional cost. If a pest falls outside of coverage, you can still submit a claim. When possible, a vetted vendor contact will be provided and discounted pricing for treatment may apply. You can read the full terms of service at pest.residentforms.com/resident-terms-of-service.

If you opt to add this benefit during your lease, BricksFolios Property Management team will update the lease with a new addendum with all the details of this benefit.

Q: Can I file more than one claim per year?

A: Sometimes more than one pest issue can occur during your lease. That’s no problem! While unlikely, it is possible you could have separate infestations within a calendar year, which the plan accommodates. Each service also has a 30-day warranty from the completion of service date to ensure each issue is fully treated.

Q: How do I request a service for pest control?

A: Requests are made online at pest.residentforms.com. Simple and easy! Just provide your address (including any unit #), phone number, email, and visible pest(s).

Q: How will I know that my request was received?

A: Upon submission, you will receive a confirmation of your claim. Pest Share will primarily communicate via email throughout the process. If the phone number provided in your request for service allows, you may also receive text notifications.

Q: What if I also need service(s) for pest(s) not covered by my On-Demand Pest Control program?

A: You can still submit a service request online. Available options will be outlined in the email you receive from Pest Share, and may include a group rate discount and quote from a Pest Share service provider.

Q: When and how do I pay for the non-covered pest(s) service if I decide to contract the Pest Share assigned service provider?

A: The method and timing of payment for service(s) of the non-covered pest(s) will be communicated with and paid to the service provider directly by the resident, not Pest Share.

Q: What happens if I receive a bill after the service?

A: Please note that you will only be responsible for a bill if you have requested service for a pest that is not covered by your Pest Assurance package. If you have any questions or concerns about the service or the bill you have received, please do not hesitate to contact us at claims@pestshare.com. We are here to help you resolve any issues and provide you with the best possible service.