Welcome home! Your new address is just the beginning. Let’s make every day of living there a little easier, more rewarding, and worry-free.
At BricksFolios, we believe a home is much more than four walls and a roof. It’s where memories are made, milestones are celebrated, and life unfolds.
And while finding the right home is important, we believe what happens after you move in matters just as much.
That’s why we’ve partnered with trusted service providers, including Second Nature and Citizen Home Solutions, to bring you the BricksFolios Resident Benefits Package (RBP).
Think of it as a collection of thoughtful benefits designed to make renting easier, help protect what matters, reward responsible living, and take a few everyday worries off your plate.
From simplifying your move to helping build your credit history, your benefits are designed to work for you throughout your tenancy.
Thank you for enrolling! Here’s what happens next, how to activate your benefits, and where to turn when you need help.
1. Complimentary Utilities Concierge: Turn Multiple Calls into One!
Moving into a new home should be exciting. Not a marathon of phone calls, hold music, and figuring out which utility company serves your new address.
What if you could turn all those calls into just one?
At BricksFolios, we believe moving should be about making memories, not managing utility connections.
That’s why we’ve partnered with Citizen Home Solutions to make setting up your essential home services easier, faster, and potentially more affordable.
Your concierge assistance is complimentary, so you can spend less time researching service providers and more time preparing for your new home.
What Can Your Utilities Concierge Help With?
Instead of spending hours researching providers, comparing plans, and making multiple calls, you can get assistance arranging:
- Electricity, gas, and water: Find the appropriate utility providers and coordinate account setup or transfers.
- Internet and Wi-Fi: Explore available providers, plans, and pricing.
- Phone and cable: Compare available service options and arrange connections.
- Home security: Explore available security services for your new home.
You may even benefit from lower negotiated rates on select services, depending on provider availability and your location.
Get Started in 3 Easy Steps
Visit the BricksFolios Citizen Home Solutions Portal
Step 1: Register Your Account
Create your account in the Citizen portal and enter your move-in details. Registration is required.
Step 2: Choose How You Want to Set Up Your Services
Citizen gives you two convenient options:
- Done for You: Let Citizen’s experienced concierge help coordinate your utility and home service setup at no additional concierge charge.
- Do It Yourself: Prefer handling things yourself? Arrange your services directly with providers.
Either way, you’re in control.
Step 3: Upload Your Service Setup Confirmations
Once your services are arranged, upload the confirmations through the Citizen portal.
This step is required whether you use Citizen’s concierge or set up your services yourself.
It helps document that your required utilities have been arranged for your new home.
Important: Don’t Wait Until Moving Day!
Please get started at least 3 days before your move-in date.
All utilities required under your lease must be activated effective on your lease start date.
Your lease agreement identifies which utilities you’re responsible for establishing in your name. Please review it before beginning the setup process.
Need Faster Assistance?
Call Citizen Home Solutions directly at (972) 332-1440 for expedited assistance.
A quick note: Citizen’s concierge assistance is complimentary. Charges for utilities, internet, cable, security, or other services you select still apply. Service options and negotiated rates depend on availability.
You can also refer to the Utility Service Provider Guide provided with your move-in information.
One portal. Fewer calls. Less hassle. A happier move-in.
That’s the BricksFolios way of welcoming you home!
2. Renters Insurance: Peace of Mind for the Unexpected
Life is full of surprises. Some wonderful, others less so.
A burst pipe, an unexpected accident, or damage to personal belongings can quickly turn an ordinary day into a stressful one.
If you’ve enrolled in the renters insurance master policy offered through RBP, your coverage is arranged under that program, subject to the policy’s terms and conditions.
Here’s What to Expect
- Your Evidence of Insurance will be emailed to you within approximately 45–60 days.
- You can access insurance support and claims assistance through the dedicated insurance portal.
- If you maintain your own qualifying renters insurance, the RBP package rate is $25 per month. Many traditional renters insurance policies exclude dog bite liability or restrict coverage for certain breeds. Renters insurance program through RBP offers dog bite liability coverage for dogs approved under your lease, subject to policy terms. Plus, the program includes pet damage coverage, providing added peace of mind if your furry companion accidentally damages your rental home. More protection for you, more peace of mind for everyone, and a happier home for your four-legged family members!
Need Insurance Assistance or Want to File a Claim?
Visit the Resident Insurance Support Portal
Email: insurancesupport@secondnature.com
Insurance services are provided through Second Nature Insurance Services, LLC (NPN 20224621).
Remember, coverage limits, exclusions, deductibles, and eligibility are governed by the actual insurance policy.
At BricksFolios, our goal is simple: help you feel prepared for the unexpected, so you can focus on enjoying your home.
3. Resident Rewards: Because Paying Rent on Time Should Have Perks!
You pay rent every month. Why shouldn’t that responsible habit work a little harder for you?
With the Resident Rewards Program, powered by Piñata, your on-time rent payments can unlock points, gift cards, and exclusive offers.
Yes, something as routine as paying rent can now become a little more rewarding.
What’s Next?
In the coming weeks, watch your inbox for a welcome email from Piñata containing your personalized activation link.
You can access your rewards through the Piñata app, available on the Apple App Store and Google Play, or through its web-based platform.
Our tip: Keep an eye on your inbox and spam folder so you don’t miss your invitation.
At BricksFolios, we believe responsible residents deserve to be recognized. This is one more way we make that happen.
4. On-Demand Pest Control: Unwanted Guests? We’ve Got a Plan!
Some guests are always welcome. Pests aren’t among them!
With Pest Share, residents enrolled in the optional pest control benefit can request professional pest control services through a network of providers.
Pest Share helps coordinate service for pests covered under your lease and program terms.
Even better, each completed service comes with a 30-day service warranty.
What Should You Do If You Notice a Pest Problem?
If you’re enrolled in Pest Share, submit a service request through the Pest Share request link provided in your RBP welcome materials.
The provider will coordinate the appropriate service for covered pests.
Haven’t Added Pest Control Yet?
Here’s another way to make life at home a little easier.
For just $16 per month, you can add the On-Demand Pest Control benefit to your Resident Benefits Package.
Simply email PM@BricksFolios.com to request enrollment.
Coverage is subject to the pests and services included in the applicable program terms.
Because the only visitors you should be worrying about are the ones who forget to take off their shoes!
5. Credit Building: Your Rent Could Help Build Your Financial Future
Here’s something many renters overlook.
You may pay thousands of dollars in rent every year, yet those payments don’t always contribute to your credit history.
We believe your financial responsibility deserves to count.
That’s why your BricksFolios Resident Benefits Package includes a credit-building benefit that reports eligible on-time rent payments.
The best part? No additional activation is required once you’re enrolled.
The program typically waits approximately 90 days before opening the rental tradeline on your credit report. This allows your initial payment history to accumulate before reporting begins.
According to the program provider, typical credit score improvements may range from 20 to 40 points over a 12-month lease term.
Actual results vary based on individual credit profiles, payment history, and other factors. An increase is not guaranteed.
Why we love this benefit: Your home shouldn’t just be a place where you live. It should also be an opportunity to strengthen your financial foundation.
And building a stronger credit history today could open more doors tomorrow.
6. Identity Theft Protection: Protecting More Than Your Home
Your home is personal. So is your identity.
In today’s digital world, protecting sensitive personal information is more important than ever.
Your Resident Benefits Package includes identity theft protection through Aura, with up to $1 million in identity protection benefits, subject to the program’s coverage terms.
The program extends to adult leaseholders and includes dark web monitoring to help identify potential exposure of personal information.
What Happens Next?
Your account will be set up automatically. Watch for an email confirmation containing your account details.
Didn’t receive your welcome email?
Activate or access your Aura account here
For assistance, contact Aura:
Email: support@aura.com
Phone: 833-552-2123
It’s one less thing to worry about, and one more way we help you feel supported beyond your front door.
7. HVAC Air Filter Delivery: Fresh Filters, Delivered to Your Door!
When was the last time you remembered to buy a replacement HVAC air filter?
Exactly!
It’s one of those little household responsibilities that’s easy to forget.
With your BricksFolios HVAC Air Filter Delivery benefit, replacement filters are shipped directly to your home, helping you stay on top of routine filter changes without another shopping trip.
Regular filter replacement can support better indoor air quality and efficient HVAC operation.
Step 1: Where Can You Find Your Air Filter?
According to Second Nature’s Air Filters 101 guide, your air filter is typically located in
Option A: Inside Your Air Return Vent
Look for a large return-air grille on a wall. The filter may be installed directly behind the grille.
Option B: In the ceiling
Look for a large return-air grille in the ceiling. The filter may be installed directly behind the grille.
Option C: At Your HVAC System
Some homes have filters installed near the furnace or central air-handling unit, often inside a designated filter compartment.
Your home may have more than one filter, so check all accessible locations.
Step 2: How Do You Find the Correct Filter Size?
The easiest way is to look at your existing filter.
Most HVAC filters have their dimensions printed along the cardboard or plastic frame.
For example:
20 × 20 × 1
This indicates a filter with nominal dimensions of 20 inches long, 20 inches wide, and 1 inch thick.
Can’t find the size?
Second Nature recommends measuring the length and width of the air intake opening and rounding up to the nearest whole inch.
Be sure to confirm the filter thickness as well, particularly if you’re replacing a filter with a different style or depth.
Step 3: Submit Your Filter Sizes
Once you’ve identified your filter dimensions:
- Record the size of each filter in your home.
- Contact Second Nature and provide the required sizes online here.
- Confirm the information has been received.
- Watch for your first filter shipment.
Questions? Email: residenthelp@secondnature.com
Step 4: Enjoy Convenient Filter Deliveries
After your filter information is submitted, you can generally expect:
- First delivery: Within approximately 30–45 days.
- Ongoing deliveries: Every six months, subject to your lease agreement.
- Convenience: Replacement filters delivered directly to your home.
Remember to install replacement filters according to your HVAC manufacturer’s instructions and any maintenance requirements in your lease.
Need Help About Your Filter?
For filter sizes, shipment questions, or delivery support, email residenthelp@secondnature.com.
Because at BricksFolios, we believe the little conveniences add up to a much better living experience.
One less errand. One more reason to love where you live.
Your Resident Benefits at a Glance
| Your Benefit | What Happens Next |
|---|---|
| Utilities Concierge | Register with Citizen, choose Done for You or Do It Yourself, and upload service confirmations at least 3 days before move-in |
| Resident Rewards | Watch for your Piñata welcome email and activate your rewards |
| On-Demand Pest Control | If enrolled, request covered services through Pest Share. Optional enrollment is $16/month |
| Credit Building | Eligible rent payment reporting begins after approximately 90 days |
| Identity Theft Protection | Watch for your Aura account confirmation |
| Renters Insurance | Evidence of Insurance arrives within approximately 45–60 days if enrolled |
| HVAC Air Filters | Submit your filter sizes and expect your first delivery in approximately 30–45 days |
Benefits, coverage, delivery schedules, and eligibility are subject to your lease and applicable program terms.
Need Help? You’re Never Far From Support.
We know that even the best services can occasionally raise questions.
That’s why you have access to dedicated resident support resources through our benefits partners.
For Resident Benefits Questions
Second Nature Resident Help Center:
Contact Second Nature Support: https://residents.secondnature.com
For Utilities Concierge Assistance
Citizen Home Solutions:
Visit the BricksFolios Citizen Portal
Phone: (972) 332-1440
Specific Service Assistance
For specific services, such as Aura identity protection, renters insurance, or HVAC filter delivery, use the dedicated support contacts listed above.
And for property-related matters, maintenance requests, or questions about your tenancy, continue reaching out to the BricksFolios Property Management team through your Rentvine Tenant Portal. Please submit all requests via Rentvine. Only tickets submitted there can be addressed
We’re here to help make your rental experience as smooth as possible.
The BricksFolios Promise: More Than Property Management. A Better Rental Experience.
At BricksFolios, we have a simple philosophy:
Happy residents make stronger communities. And great property management begins with genuinely caring about the people who call our properties home.
We understand that renting is about much more than signing a lease, paying rent, and submitting maintenance requests.
It’s about feeling comfortable in your space.
Knowing where to turn when you need help.
Feeling that your time, peace of mind, and financial well-being matter.
That’s why we’ve thoughtfully brought together benefits that go beyond traditional property management.
We want your rental experience to feel less transactional and more personal.
We want you to spend less time worrying about everyday hassles and more time enjoying life’s important moments.
And we want you to know that when you rent a BricksFolios-managed home, you’re more than a tenant on a lease. You’re a valued resident, and your experience matters to us.
Welcome to the BricksFolios Family!
Whether you’re unpacking your very first box or have already settled into your favorite corner of the living room, we’re delighted to be part of your journey.
Explore your benefits. Take advantage of the services available to you. And never hesitate to reach out when you need assistance.
Here’s to a wonderful home, a rewarding rental experience, and many happy memories ahead.
With warm wishes,
The BricksFolios Property Management Team
BricksFolios. Making Renting More Rewarding.
Important Note: The Resident Benefits Package is subject to the terms of your lease, enrollment status, and applicable third-party service agreements. Availability, coverage, benefits, and timelines may vary. References to insurance, identity protection, credit building, and pest control are subject to their respective providers’ terms and limitations.